Terms of Service

1. SMS Messaging Terms & A2P 10DLC Compliance

1.1 Program Description

Real Reach Co., USA, LLC offers an SMS messaging program for users who opt in via our website (www.realreachco.com) or other approved channels.

By opting in, you agree to receive messages such as:

• Appointment confirmations and reminders
• Service updates and notifications
• Customer support responses
• Account-related communications
• Marketing or promotional messages (only if explicitly consented)

1.2 Consent & Opt-In (Carrier Compliance)

• SMS messages are sent only after explicit user consent
• Consent is collected through:
  • Website forms with checkbox agreement
  • SMS keyword opt-ins
  • Written or verbal agreements (when properly documented)

1.3 Message Frequency

Message frequency varies based on your interaction with our services. Users may receive recurring messages depending on engagement.

1.4 Message & Data Rates

Standard message and data rates may apply. Charges depend on your wireless carrier plan.

1.5 Opt-Out Instructions

• You can opt out at any time by replying “STOP”
• You will receive a confirmation message
• No further messages will be sent unless you opt in again

1.6 Help & Support

• Reply “HELP” for assistance
• Or contact us at: [email protected]
• Phone: +1 848-353-0219

1.7 Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

1.8 Supported Carriers

Our SMS program supports major U.S. carriers, including AT&T, Verizon, T-Mobile, and others.

1.9 Age Requirement

You must be 18 years or older to use our SMS services.

1.10 Prohibited Use (A2P Compliance)

You agree not to use our messaging services for:

• Spam or unsolicited messaging
• Illegal, misleading, or deceptive content
• Restricted categories (e.g., prohibited SHAFT content where applicable)

We reserve the right to suspend or terminate messaging access for violations.

1.11 Privacy Policy Reference

For details on how we handle your data, please review our Privacy Policy: www.realreachco.com/privacy-policy

2. General Terms

This website (the “Site”) is owned and operated by Real Reach Co., USA, LLC (“Company,” “we,” “us,” or “our”).

By accessing or using our Site and services, you agree to be bound by:

• These Terms of Service
• Our Privacy Policy
• Any additional applicable terms

We reserve the right to update these Terms at any time. Continued use of the Site constitutes acceptance of those changes.

3. Intellectual Property Rights

3.1 Our Rights

All content on this Site, including text, graphics, logos, and software, is the property of Real Reach Co., USA, LLC and is protected by intellectual property laws.

You may use the Site for personal, non-commercial purposes only.

You may NOT:

• Copy, reproduce, or distribute content without permission
• Modify or exploit any materials for commercial use

3.2 User-Generated Content

By submitting content (e.g., comments, media, feedback), you:

• Confirm you own or have rights to the content
• Grant us a royalty-free, worldwide, perpetual license to use and distribute it

4. Disclaimers

• We may provide links to third-party websites but do not endorse or control them.
• All services and content are provided “as is” without warranties.
• We disclaim all implied warranties, including merchantability and fitness for a particular purpose.

5. Limitation of Liability & Indemnification

You agree to indemnify and hold harmless Real Reach Co., USA, LLC and its affiliates from:

• Claims, damages, or liabilities resulting from your use of our services
• Violations of these Terms

We are not liable for:

• Indirect or consequential damages
• Service interruptions or data loss

6. Online Services & Third-Party Tools

We may provide access to third-party tools or services.

We are not responsible for:

• Performance or accuracy of third-party services
• Transactions made with third-party vendors

Your interactions with third parties are solely between you and them.

7. Account Registration & Security

If you create an account:

• You must provide accurate and complete information
• You are responsible for maintaining account security
• You are responsible for all activities under your account
• Report unauthorized use immediately at: [email protected]

8. Termination

We reserve the right to:

• Suspend or terminate your access at any time
• Remove access without notice if Terms are violated

Upon termination, you must stop using all services immediately.

9. Governing Law

These Terms are governed by the laws of the United States and the State in which the company operates.

Any disputes shall be resolved through binding arbitration in the appropriate jurisdiction.

10. Changes to Terms

We may update these Terms at any time.

The latest version will always be posted with the updated effective date.

11. Contact Information

Real Reach Co., USA, LLC

Acceptance of Terms: By using our website and services, you acknowledge that you have read, understood, and agree to these Terms of Service.