Privacy Policy

1. Information We Collect

Personal Information

• Name, email address, phone number, and physical address
• Payment information when purchasing services or requesting quotes
• Opt-in records and timestamps for communication channels (SMS, email, etc.)

Non-Personal Information

• IP address, browser type, and device information
• Website usage data and analytics
• Cookies and tracking technologies

Customer Communication Data

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

2. How We Use Your Information

• Provide, operate, and improve our services
• Process transactions and payments
• Communicate regarding inquiries, appointments, and service updates
• Enhance website performance and user experience
• Maintain security and prevent fraud
• Track and manage communication preferences and consent

3. SMS Messaging & Compliance

Text Messaging Program Terms & Conditions

By opting into our SMS services, you agree to receive messages related to our services, including updates, reminders, and support notifications.

Opt-In & Consent

• Messages are sent only after explicit user consent
• We maintain detailed, timestamped opt-in records
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable regulations

Opt-Out Instructions

• You may opt out at any time by replying “STOP”
• A final confirmation message will be sent
• No further messages will be delivered unless you opt in again
• Opt-out requests are processed immediately

Message Frequency & Content

• Message frequency varies based on user interaction
• Messages are strictly related to requested services
• Promotional messages are sent only with explicit consent

Help & Support

• Reply “HELP” for assistance
• Or contact us at: [email protected]
• Support is available during standard business hours

Carrier Information

• Standard message and data rates may apply
• Carriers are not responsible for delayed or undelivered messages
• Supported carriers include major U.S. providers (AT&T, Verizon, T-Mobile, etc.)

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share data only in the following cases:

• Service Providers: Vendors supporting operations (payment processors, CRM tools, SMS platforms). Providers are contractually required to protect your data.
• Legal Compliance: When required by law or legal processes. To protect company rights and security.
• Business Transfers: In case of mergers, acquisitions, or asset sales. Your data remains protected under this policy.

Important: SMS opt-in data and consent are never shared, except with messaging providers necessary to deliver services.

5. Data Security

We implement industry-standard security measures, including:

• Encryption of sensitive data (in transit and at rest)
• Secure authentication and access controls
• Regular security audits and updates
• Employee data protection training
• Breach notification procedures
• Secure backup and recovery systems

While we take strong precautions, no system is 100% secure.

6. Cookies & Tracking Technologies

We use cookies to:

• Analyze website traffic and usage
• Store user preferences
• Improve functionality and experience
• Measure service performance

You can control cookies via your browser settings.

7. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal data
• Opt out of marketing emails via “unsubscribe”
• Opt out of SMS by replying STOP
• Request details about how your data is processed
• Withdraw consent at any time
• File a complaint with a regulatory authority

To exercise these rights, contact us below.

8. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices.

9. Changes to This Privacy Policy

We may update this policy periodically. Updates will be posted with a revised effective date. Significant changes may be communicated via email or website notice.

10. Contact Us

Real Reach Co., USA, LLC